‎My Order | Page 2 | Decathlon Help Centre

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My order was delivered incomplete. How do I get my missing product?

If something was missing from your online order please contact our Customer Loyalty Team to investigate. All our available contact options are displayed in the contact panel at the bottom of this page. Please quote your order number when contacting us to allow us to look into your order more efficie

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How long does delivery take?

Delivery times can vary depending on certain factors. When you select your shipping method on the delivery page of checkout, you’ll be given an estimated delivery date (usually around 2 or 3 days). If your delivery date is longer than this it may mean that one or more of your items are coming from o

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Can I change my delivery method?

Unfortunately the delivery method of your order cannot be changed after the order is placed

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Why is my estimated delivery date so far away?

If your order confirmation email gives you a lead time of around 10 days or more, this means one or more items are being shipped from our overseas warehouse. Unfortunately there's no way to expedite these orders or change the estimated delivery date once the order has been placed, even if the item i

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I haven't received my order confirmation email. Has my order gone through?

If you have placed your order and have not received a confirmation email yet, do not worry! It can take up to 24 hours for an order to be confirmed as we use card authorisation and fraud screening to ensure safe and secure shopping. Once all checks have been done you will receive your order confirma

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