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User Guide

Can I make a Decathlon for Business purchase in-store?

Absolutely, you’ll be able to make a business purchase both in-store and online. To make a business purchase in-store, please contact us or visit your local store, where our team will be happy to help you.

Knowledge Base Article

I want to buy a gift card for someone else. Can I have it sent directly to them?

You can choose between sending the gift card link directly to the recipient or to yourself.You can visit our Gift Card website for more information

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Can my gift card be partially redeemed or combined with another payment method?

Yes, you can combine it with another payment method.

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How long is my gift card valid for?

Our gift cards are valid for two years from the date of their activation and return cards are valid for one year.

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Can I make my private account a business account?

Unfortunately, you won’t be able to register a private customer account and a business account with the same email address. If you’d like to create a business account with an email address that is already registered in the Decathlon system, please contact us so we can deactivate your existing accoun

Knowledge Base Article

Are my personal details secure?

You can enjoy your shopping experience at decathlon.co.uk secure in the knowledge that your details are safe. You can choose to save your payment details on your browser and use the Auto-Fill function if you wish, but your details aren’t stored internally on our system to enhance security. You can f

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How much money can I put on my gift card?

You can purchase a single gift card to the value of £10-£200

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How much money can I put on my gift card?

You can purchase a single gift card to the value of £10-£200

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When will my account be debited when I buy a gift card online?

Payment is made when your order is placed, even if a different delivery date/time has been chosen.

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Can my gift card be partially redeemed or combined with another payment method?

Yes, you can combine it with another payment method.

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I’d like more information about setting up an account as a school. Where can I find this?

You can visit our Decathlon for Schools website or send an email to decathlonforschools@decathlon.com.

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How can I pay for my gift card?

You can pay for your gift card via debit and credit card. We are planning to offer other payment methods in the future.

Knowledge Base Article

Can my gift card be partially redeemed or combined with another payment method?

Yes, you can combine it with another payment method.

Knowledge Base Article

When will my account be debited when I buy a gift card online?

Payment is made when your order is placed, even if a different delivery date/time has been chosen.

Knowledge Base Article

When will my account be debited when I buy a gift card online?

Payment is made when your order is placed, even if a different delivery date/time has been chosen.

Knowledge Base Article

I’d like more information about setting up an account as a school. Where can I find this?

You can visit our Decathlon for Schools website or send an email to decathlonforschools@decathlon.com.

Knowledge Base Article

I don’t see the ASDA option at checkout?

If you don't see the ASDA collection option, it's because your order is deemed too big to be delivered with them. They can only carry items under 25kg, and you also won't see the option if your item is too long. You'll need to select one of the available options for your order.

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How do I stop receiving communications from Decathlon?

Click on ‘My Account’ in the top right-hand corner of our website Click on the ‘Data and Privacy’ drop down menu on the left hand side of the page Click on ‘Communications’ You can customise your communication preferences here and opt out to whichever communications you wish. Alternatively you can c

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Contact Us

Customer Service

Monday to Friday: 9am - 8pm

Saturday: 9am - 6pm

Sunday: 9am - 6pm

Write to us

DECATHLON UK HEAD OFFICE, customer Loyalty Team, 9 Maritime Street, London, SE16 7FU.

Request a Call Back

Available for non-marketplace orders only

B2B Customer Service