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Store Request Form

Process definition for Decathlon_Store form

User Guide

en-GB_CRC_Decathlon_Contact form

Process definition for Decathlon_Contact form

User Guide

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I’d like more information about setting up an account as a school. Where can I find this?

You can visit our Decathlon for Schools website or send an email to decathlonforschools@decathlon.com.

Knowledge Base Article

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When will my account be debited when I buy a gift card online?

Payment is made when your order is placed, even if a different delivery date/time has been chosen.

Knowledge Base Article

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How can I pay for my gift card?

You can pay for your gift card via debit and credit card. We are planning to offer other payment methods in the future.

Knowledge Base Article

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When will my account be debited when I buy a gift card online?

Payment is made when your order is placed, even if a different delivery date/time has been chosen.

Knowledge Base Article

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Gift Cards

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How much money can I put on my gift card?

Our gift cards can be loaded with any amount between £10and £200.

Knowledge Base Article

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Are my personal details secure?

You can enjoy your shopping experience at decathlon.co.uk secure in the knowledge that your details are safe. You can choose to save your payment details on your browser and use the Auto-Fill function if you wish, but your details aren’t stored internally on our system to enhance security. You can f

Knowledge Base Article

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Payment

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Can my gift card be partially redeemed or combined with another payment method?

Yes, you can combine it with another payment method.

Knowledge Base Article

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How do I create a Decathlon Business account?

Simply navigate to our Decathlon homepage and follow the instructions below: 1. Click on ‘My Account’ in the top right-hand corner of our homepage. 2. Click ‘Create your Decathlon account’. 3. Enter your email address and select "next". 4. Create your password and confirm. 5. Be sure to select ‘busi

Knowledge Base Article

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Business Accounts

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How do I stop receiving communications from Decathlon?

Click on ‘My Account’ in the top right-hand corner of our website Click on the ‘Data and Privacy’ drop down menu on the left hand side of the page Click on ‘Communications’ You can customise your communication preferences here and opt out to whichever communications you wish. Alternatively you can c

Knowledge Base Article

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My Account

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I ordered a gift card online. How long do I have to wait to receive it by email?

It should come through to your chosen email inbox immediately but it can take up to 24 hours

Knowledge Base Article

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Gift Cards

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How do I reset my password?

You can reset your password by following these simple steps below: Click on ‘My Account’ Enter the email address linked with your Decathlon account. Click the ‘Reset Password’ link. This will send you an email that will allow you to reset your password. You should now be able to log in again. If you

Knowledge Base Article

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My Account

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Can I make a Decathlon for Business purchase in-store?

Absolutely, you’ll be able to make a business purchase both in-store and online. To make a business purchase in-store, please contact us or visit your local store, where our team will be happy to help you.

Knowledge Base Article

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Business Accounts

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I want to buy a gift card for someone else. Can I have it sent directly to them?

You can choose between sending the gift card link directly to the recipient or to yourself.You can visit our Gift Card website for more information

Knowledge Base Article

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Do you deliver to Northern Ireland?

Due to restrictions in place by the UK government, we have had to temporarily suspend home deliveries to Northern Ireland. Click and Collect services however are available and free. You can find more information regarding our delivery services here.

Knowledge Base Article

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My Order

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How can I pay for my gift card?

A gift card can be purchased using any of the below payment methods; - Visa Debit/Credit - Master Card - PayPal - Klarna - Apple Pay - Google Pay

Knowledge Base Article

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Gift Cards

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How do I create an account?

To create your account please follow these steps: Click on ‘My Account’ in the top right-hand corner of our website Click ‘Create An Account’ Enter your email address and confirm it is correct Complete the form providing your personal information (make sure all starred* fields are filled in) You wil

Knowledge Base Article

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My Account

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When will my account be debited when I buy a gift card online?

Payment is made when your order is placed, even if a different delivery date/time has been chosen.

Knowledge Base Article

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Payment

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I ordered a gift card online. How long do I have to wait to receive it by email?

You will receive the gift card link immediately if you select the “send now” option and the payment has been successful.You can also choose when you’d like to send it by selecting a date and time.

Knowledge Base Article

Contact Us
Customer service

Monday to Friday: 9am - 8pm

Saturday: 9am - 6pm

Sunday: 9am - 6pm

Our customer enquiries arrangements >
Write to us

DECATHLON UK HEAD OFFICE, customer Loyalty Team, 9 Maritime Street, London, SE16 7FU.

Technical Support
Visit our tech support website >
B2B customer service

Monday to Friday: 9am - 8pm

Saturday: 9am - 6pm

Sunday: 9am - 6pm

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