How do I create an online return?

Click on “My Account” and login using your email address and password

Click on “My Purchases”

Click on “Make a Return”

Select the item(s) you want to return

Select the return reason

Validate your return

Write your order number on a piece of paper and include this inside the parcel

Please note: If you are trying to return a marketplace product (sold and shipped by our third party partners) you can find out more details about how to return marketplace products.

Marketplace products CAN NOT be returned in stores!

To follow our step by step guide on how to create an online return: click to watch our YouTube Video.

Please include in your parcel a written note stating your order number (or shipping group number).

Without this detail we won’t be able to take action on your return.

If you change your mind and want tot return it in store, you'll need to cancel your online return request first.

Please return your parcel to the following address:

Decathlon Logistics UK Unit 2 Thomas Dachser Way Northampton NN4 7HT

If you have several orders to return, you can return them at the same time.

Don't forget to complete the returns process for each individual order and include all the returns information inside the parcel.

Please note: we're unable to accept any returns online for items bought in store.