Why has my payment been declined?
Updated
There could be a few reasons why your payment has been declined;
You haven’t ticked the box that says: 'I have read and I accept decathlon.co.uk's Terms and Conditions of Sale'
Your payment details have not been entered correctly (card details, incorrect card type selected etc.)
The internet page disconnected when the page timed out Issues with your Internet connection
Your internet browser is blocking certain features - try placing your order using another browser (Internet Explorer, Mozilla Firefox, Google Chrome…)
Restrictions imposed by your bankor insuffienct funds
Authorisation to proceed with activity flagged by the bank as unexpected (including first time orders and high value purchases).
Daily withdrawal or purchase limits Payment authorisations, reserved funds and charges
There could be a few reasons why your payment was declined on our website:
You can contact our Customer Loyalty Team if you’re having issues placing your order, however please be aware that we’re not able to accept payments over the phone for security reasons.
It may be worth contacting your bank for additional information on declined payments as they can advise on the following: Please note that the payment authorisation may be held for 7 working days depending on your bank.
